Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.
If you think of a question that is not on this list, please click on "Ask a Question" and let us know what you're thinking. If enough people ask the same question, we'll post the answer in this section for future visitors.
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I have provided my own artwork file?
- How do I go about getting an estimate from you?
- What Is Sublimation?
- How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in minutes and some may take weeks or months. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.
- What is a "proof"?
A proof is a way of ensuring that we have set up your job accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online so that you can print it on paper. When it is approved or comments are noted it is then sent back to the site for production and/or further design changes.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I have provided my own artwork file?
It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the necessary information to prepare an accurate quote is to give us a call and talk with one of our customer service representatives.
- What Is Sublimation?
Sublimation uses heat and pressure to drive specialty dyes into a polymer treated surface or into polyester fibers in cloth to produce high quality full color images. When fabrics are colored in this manner the image is far more permanent that those produced from a surface printing process. These images will not crack or curl like other processes and are far more colorfast.
